{"id":5936,"date":"2015-11-23T04:56:51","date_gmt":"2015-11-23T04:56:51","guid":{"rendered":"https:\/\/thecentreofexcellence.com.au\/international\/?page_id=5936"},"modified":"2026-04-15T05:18:16","modified_gmt":"2026-04-14T19:18:16","slug":"student-services","status":"publish","type":"page","link":"https:\/\/www.thecentreofexcellence.com.au\/international\/student-services\/","title":{"rendered":"student services"},"content":{"rendered":"[vc_row full_width=”stretch_row_content_no_spaces”][vc_column][vc_column_text]\"Overview\"[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_id=”page_title”][vc_column][\/vc_column][\/vc_row][vc_row el_class=”coe_text_alignment”][vc_column][vc_column_text]\n

In the first two weeks of your enrolment at The Centre of Excellence Pty Ltd the Student support officer will conduct an interview with you to ascertain if there are any academic or non-academic welfare issues affecting your capacity to settle in Australia and succeed at your studies. If you do have academic or non-academic welfare issues then assistance will be provided and the Student support officer will maintain regular contact with you until you have settle in and resoled your problems. There is no additional charge for this service.<\/p>\n

The Course Coordinator, Student Support Officer, Teachers and Administrator are available to provide advice and assistance to you at no charge from the College.<\/p>\n

Students requiring special or intensive assistance must contact Student Support Officer who may deal with the problem or may refer students to external welfare and support services if required. The Centre of Excellence Pty Ltd will not charge for welfare and support services it supplies or for referring students to external welfare and support services.<\/p>\n

Students will have to pay any fees charged by external welfare and support services that they use. Some fees may be partly met by your overseas student health cover.<\/p>\n[\/vc_column_text][vc_empty_space height=”20px”][vc_column_text]\n

Use the following guide to assist in identifying who you should contact in the College:<\/h5>\n
[\/vc_column_text]
<\/h5>\n\n\n\n\n\n\n\n\n\n
Issue<\/th>\nWho to contact<\/th>\nWhat will happen<\/th>\nContact details<\/th>\n<\/tr>\n
Academic problems
\nCourse progress problems
\nStudy problems
\nAttendance problems
\nEnglish language problems
\nAssessment problems
\nHomework problems
\nCourse Credit<\/td>\n		Teacher
\nAcademic
\nCoordinator<\/td>\n		You will be given help
\nListening to the problem, assistance to find a solution, referral to someone with special skills to assist you.
\nStudy program
\nExtra tuition
\nReassessment
\nIntervention strategy<\/td>\n		studentsupport@coe.vic.edu.au<\/td>\n<\/tr>\n
Student records
\nAttendance records
\nCourse progress records<\/td>\n		Teacher
\nAcademic
\nCoordinator
\nAdministration
\nOfficer<\/td>\n		You will be given help
\nYour records will be made available to you and the details explained
\nAny errors or omissions will be corrected<\/td>\n		studentsupport@coe.vic.edu.au<\/td>\n<\/tr>\n
Housing
\nTransport
\nPersonal issues
\nHarassment
\nMoney problems
\nLoneliness
\nFamily problems
\nOrientation program
\nNotice of intention to report<\/td>\n		Student Support
\nOfficer<\/td>\n		You will be given advice and help
\nAssistance will be provided
\nDetails of people to contact for assistance will be provided
\nReferral to external services may be suggested and arranged<\/td>\n		studentsupport@coe.vic.edu.au<\/td>\n<\/tr>\n
Fees and refunds
\nAccess to your own records<\/td>\n		Administration Officer<\/td>\nYou will be given help
\nYour fee records will be provided and explained
\nAny errors will be corrected
\nPayment plans will be discussed
\nPayment options will be discussed
\nYour records will be made available to you and the details explained
\nAny errors or omissions will be corrected<\/td>\n		studentsupport@coe.vic.edu.au<\/td>\n<\/tr>\n
For visa matters<\/td>\nDepartment of Home Affairs<\/td>\nYou will receive official government department advice<\/td>\nwww.homeaffairs.gov.au<\/a><\/p>\n

Phone 131 881<\/a> in Australia
\nContact the Immigration office in
\nyour country<\/td>\n<\/tr>\n

For your ESOS rights and responsibilities<\/td>\nDepartment of Education and Training (DET)<\/td>\nYou will receive official government department advice<\/td>\nESOS Helpline +61 2 6240 5069<\/a>\nhttps:\/\/internationaleducation.gov.au<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>[vc_custom_heading text=”Key College Staff” font_container=”tag:h4|text_align:left”]
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Position<\/th>\nName<\/th>\nPhone<\/th>\nEmail<\/th>\n<\/tr>\n
Chief Executive Officer<\/td>\nAnirban Sarkar<\/td>\n+61 3 5222 1818<\/a><\/td>\nanirban@coe.vic.edu.au<\/td>\n<\/tr>\n
Director of Studies<\/td>\nKapil Deb<\/td>\n+61 3 5222 1818<\/a><\/td>\nkapil@coe.vic.edu.au<\/td>\n<\/tr>\n
General Manager<\/td>\nDr. Daman Shrivastav<\/td>\n+61 3 5222 1818<\/a><\/td>\ndaman@coe.vic.edu.au<\/td>\n<\/tr>\n
Admission\/ Change of Course\/ Deferment<\/td>\nMs. Harmanjot Kaur<\/td>\n+61 3 5222 1818<\/a><\/td>\nstudentsupport@coe.vic.edu.au<\/td>\n<\/tr>\n
Enrolment\/ administration \/ Finance<\/p>\n

Academics Coordinator<\/td>\n

Mr. Kapil Deb
\nMs. Harmanjot Kaur<\/td>\n		+61 3 5222 1818<\/a><\/td>\nadmin@coe.vic.edu.au
\nadmission@coe.vic.edu.au<\/td>\n<\/tr>\n
Hairdressing & Beauty Coordinator<\/td>\nMs. Tamara Zito<\/td>\n+61 3 5222 1818<\/a><\/td>\n\u2014<\/td>\n<\/tr>\n
Adelaide Campus contact<\/td>\nAdelaide Campus contact<\/td>\n+61 (08) 8432 0462<\/a><\/td>\nsanjay@coe.vic.edu.au<\/td>\n<\/tr>\n
Student support officer<\/td>\nMs. Hanae Takhashi
\nMs. Harmanjot Kaur
\nMs. Jacqui<\/td>\n		+61 3 5222 1818<\/a><\/td>\nstudentsupport@coe.vic.edu.au<\/p>\n

jacqui@coe.vic.edu.au<\/td>\n<\/tr>\n

Academic -Student Support officer<\/td>\nMs. Lakshi Wickramasinghe<\/td>\n+61 3 8638 8900<\/a><\/td>\nlakshi@coe.vic.edu.au<\/td>\n<\/tr>\n
Personal\/ welfare support<\/td>\nMs. Hanae Takhashi
\nMs. Jacqui McSweeney<\/td>\n		+61 3 8638 8900<\/a><\/td>\nstudentsupport@coe.vic.edu.au
\njacqui@coe.vic.edu.au<\/td>\n<\/tr>\n
Access to student records<\/td>\nMs. Harmanjot Kaur
\nMs. Hanae Takhashi<\/td>\n		+61 3 8638 8900<\/a><\/td>\nadmin@coe.vic.edu.au
\nstudentsupport@coe.vic.edu.au<\/td>\n<\/tr>\n
Marketing and Admissions Manager<\/td>\nJacqui McSweeney<\/td>\n+61 3 5222 1818<\/a><\/td>\njacqui@coe.vic.edu.au<\/td>\n<\/tr>\n
Emergency After-hours<\/td>\nMr. Kapil Deb<\/td>\n+61 402 016 398<\/a><\/td>\nKapil@coe.vic.edu.au<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

[vc_row full_width=”stretch_row_content_no_spaces”][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][vc_row el_id=”page_title”][vc_column][\/vc_column][\/vc_row][vc_row el_class=”coe_text_alignment”][vc_column][vc_column_text] In the first two weeks of your enrolment at The Centre of Excellence Pty Ltd the Student support officer will conduct an interview with you to ascertain if there are any academic or non-academic welfare issues affecting your capacity to settle in Australia and succeed at your studies. If you do […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5936","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.thecentreofexcellence.com.au\/international\/wp-json\/wp\/v2\/pages\/5936","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thecentreofexcellence.com.au\/international\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.thecentreofexcellence.com.au\/international\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.thecentreofexcellence.com.au\/international\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thecentreofexcellence.com.au\/international\/wp-json\/wp\/v2\/comments?post=5936"}],"version-history":[{"count":9,"href":"https:\/\/www.thecentreofexcellence.com.au\/international\/wp-json\/wp\/v2\/pages\/5936\/revisions"}],"predecessor-version":[{"id":11027,"href":"https:\/\/www.thecentreofexcellence.com.au\/international\/wp-json\/wp\/v2\/pages\/5936\/revisions\/11027"}],"wp:attachment":[{"href":"https:\/\/www.thecentreofexcellence.com.au\/international\/wp-json\/wp\/v2\/media?parent=5936"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}