Overview

In the first two weeks of your enrolment at The Centre of Excellence Pty Ltd the Student support officer will conduct an interview with you to ascertain if there are any academic or non-academic welfare issues affecting your capacity to settle in Australia and succeed at your studies. If you do have academic or non-academic welfare issues then assistance will be provided and the Student support officer will maintain regular contact with you until you have settle in and resoled your problems. There is no additional charge for this service.

The Course Coordinator, Student Support Officer, Teachers and Administrator are available to provide advice and assistance to you at no charge from the College.

Students requiring special or intensive assistance must contact Student Support Officer who may deal with the problem or may refer students to external welfare and support services if required. The Centre of Excellence Pty Ltd will not charge for welfare and support services it supplies or for referring students to external welfare and support services.

Students will have to pay any fees charged by external welfare and support services that they use. Some fees may be partly met by your overseas student health cover.

Use the following guide to assist in identifying who you should contact in the College:
Issue Who to contact What will happen Contact details
Academic problems
Course progress problems
Study problems
Attendance problems
English language problems
Assessment problems
Homework problems
Course Credit
Teacher
Course coordinator
You will be given help
Listening to the problem, assistance to find a solution, referral to someone with special skills to assist you.
Study program
Extra tuition
Reassessment
Intervention strategy
info@coe.vic.edu.au
Student records
Attendance records
Course progress records
Teacher
Course coordinator
Administration Officer
You will be given help
Your records will be made available to you and the details explained
Any errors or omissions will be corrected
info@coe.vic.edu.au
Housing
Transport
Personal issues
Harassment
Money problems
Loneliness
Family problems
Orientation program
Notice of intention to report
Student support officer You will be given advice and help
Assistance will be provided
Details of people to contact for assistance will be provided
Referral to external services may be suggested and arranged
info@coe.vic.edu.au
Fees and refunds
Access to your own records
Administration Officer You will be given help
Your fee records will be provided and explained
Any errors will be corrected
Payment plans will be discussed
Payment options will be discussed
Your records will be made available to you and the details explained
Any errors or omissions will be corrected
info@coe.vic.edu.au
For visa matters Department of Immigration and Border Protection (DIBP) You will receive official government department advice www.immi.gov.au
Phone 131 881 in Australia
Contact the DIBP office in your
country.
For your ESOS rights and responsibilities Department of Education and Training (DET) You will receive official government department advice ESOS Helpline +61 2 6240 5069
https://internationaleducation.gov.au

Key College Staff

Position Name Phone Email
Chief Executive Officer Anirban Sarkar +61 3 5222 1818 anirban@coe.vic.edu.au
Director of Studies Kapil Deb +61 3 5222 1818 kapil@coe.vic.edu.au
Hairdressing & Beauty Coordinator Amanda Scholte +61 3 5222 1818 amanda@coe.vic.edu.au
Student support officer Anirban Sarkar +61 3 5222 1818 anirban@coe.vic.edu.au
Student Support Officer Kerrie-Anne Crabbe +61 3 8638 8900 studentsupport@coe.vic.edu.au
Marketing and Admissions Manager Jacqui McSweeney +61 3 5222 1818 jacqui@coe.vic.edu.au